Blog post

Canada Post has once again stopped delivering mail to this Toronto neighborhood

A Toronto resident says he missed greeting cards, a wedding invitation and important bills for months while Canada Post held his mail, and this isn’t the first time it’s happened in his district.

The resident says he and his wife were getting mail so they didn’t notice important items were missing.

“Some things were happening, but in retrospect I think it was mostly kind of spam,” Chris told blogTO.

Then, on March 11, he found a large package with mail that was over three months old.

“The package included utility and tax bills (which we are now behind on), a security reminder for our car, a wedding invitation (which we missed the RSVP period) and all of our vacation cards. December,” he said.

He says he pays most of his bills online, so he didn’t really notice a few were missing.

“So I wasn’t really notified until we got this big package,” he says.

The package comes with a note that reads: “Please install a handrail.”

Chris says he was doing renovations to the front of his house and expects to get the handrail soon. A few months ago they told their postman that the handrail was on order, but they haven’t received an official notice about the mail stopping because of it.

During that time, he and his wife missed a few important things. He doesn’t know what they will do with the wedding invitation and feels bad about all the greeting cards.

“Usually I would have thanked people for sending the cards,” he says.

Chris wonders why Canada Post didn’t notify him of the mail stoppage.

“What struck me was that we received no further notice except this morning.”

Canada Post did not immediately comment on this story.

But a similar situation occurred in Roncesvalles in the fall when around 40 homes were flagged as unsafe and homes on Pearson, O’Hara, Maple Grove, Marion received no mail. Nor did anyone tell them what was happening then.

At that time, Canada Post admitted that it had made a mistake.

“Unfortunately, we have not notified customers of the security issues and the temporary suspension of service,” Canada Post said in a statement. “We have processes in place, and they were not followed. We apologize to our customers and have reviewed the process with those involved.”