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Japanese airline and printer manufacturer’s IFS bag company • The Register

Swedish ERP and business application provider IFS has signed global contracts with Japanese companies Konica Minolta and Japan Airlines.

The printer and imaging equipment maker has chosen IFS Cloud to support its field service operations, a move that promises to establish “a predictive and optimized service model” across its 10 national operating companies. Konica Minolta currently serves two million customers in 150 countries.

According to the companies, the predictive maintenance model will help Konica Minolta more effectively plan the deployment of field service personnel and try to ensure maximum equipment uptime, reduce engineer calls and improve service. ‘client experience. It also tracks IoT in printers for easier maintenance. These are great goals.

Ged Cranny, senior consultant at Konica Minolta, said the move followed a pilot project in Belgium and the Netherlands with around 130 employees. “In the next step, we will make the new solution available to around 1,000 field service technicians in ten national operating companies across Europe,” he said.

But IFS isn’t the only business application provider Konica Minolta works with. In 2018, his US Business Solutions Division Acquired MWA Intelligencean IT services company that supports the FORZA ERP solution, based on SAP Business One.

Konica Minolta also uses SAP products to several sites in Europe [PDF].

IFS has also signed with Japan Airlines’ maintenance and engineering subsidiary, JAL Engineering, to support fleet-wide long-term maintenance planning.

IFS promised the cloud-based system will offer the unified information engineers need to develop and share regulatory-compliant fleet maintenance plans that best support the availability of nearly 200 aircraft.

Ryo Tamura, President of JAL Engineering, said, “With IFS fleet maintenance planning software, [we] can automate processes that were previously manual and labor-intensive, improve team collaboration by allowing planners to work simultaneously on a single plan, and ultimately reduce aircraft downtime and maximize the task performance. »

According to analyst firm IDC, IFS spends more than 11% of its revenue on R&D specific to field service management products and services.

In 2020, IFS launched Remote Assistance, a collaborative augmented reality software system that mixes two real-time video streams in interactive environments on Windows, iOS and Android phones or tablets, as well as smart glass technologies.

Last year, it received praise from analysts for IFS Cloud, a suite of tools built around API integration that eschews established application classes of ERP, finance, HR, payroll , supply chain and CRM.

While building the tools on a single data model, the approach is to offer products targeted at end-to-end business processes, rather than software industry product categories, said Christian Pedersen, chief product officer. of IFS. ®