Players are looking to shoot PokerStars in the legal U.S. markets of New Jersey, Pennsylvania and Michigan have been shut out of the action for the past few days.
The operator announced the February 4 that all multi-table tournaments have been closed due to “unscheduled site maintenance”. Two days later, this expanded to a complete shutdown of US rigs.
On Tuesday afternoon, gambling and events were returning to every state. However, the site shutdowns left many gamers scratching their heads as to what was going on.
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The closure of PokerStars comes at a time when the American the online poker market has reached a record high high income since the pandemic. The service interruption should certainly affect PokerStars revenue for February. But many gamers will be happy to see sites start to function normally again.
As of Tuesday afternoon, sites remained locked, with players hoping for a resolution. By mid-afternoon, players were reporting that the action was starting to heat up again.
The problems arose last Friday and PokerStars decided Twitter to take stock of the situation.
“Due to unscheduled maintenance, all MTT (multi-table tournaments) have been canceled until Monday at 10 a.m. EST,” the company noted on Twitter. “Our apologies for the inconvenience and thank you for your patience.
Despite this, the sites remained closed even until Monday and beyond the tournament. PokerStars released another update on Monday, assuring players they could still access their account.
The company also pointed out that there was no system data breach,
— FOX Bet Care (@FOXBetCare) February 7, 2022
Closures worry players
Gamers were certainly not happy with the outage and informed the company via Twitter. Many have complained about the extended time it takes to resolve the issue.
Some players were concerned about the lack of transparency on the issues in question.
“Instead of giving us generic answers without any information, be honest with your customers and give frequent updates?” one user noted. “Your assurance of anything is meaningless when you don’t give any real information or updates. Down for Doue Days looks like a hacker or ransomware.
Others remained concerned about a possible loss of personal data. PokerStars remained convinced that this was not a problem.
“We are very sorry for the extended downtime of the site,” the company said in a response to a player. “Rest assured, this is in no way related to any type of site violation – all players” sales and personal informations are completely safe. We hope to be back as soon as possible. Thank you for your patience with this.